Nedbank Recoveries Administrator Vacancy 2026 – Apply with Grade 12

The Recoveries Administrator role focuses on recovering debt and assets while following internal processes, legal requirements and banking procedures. The successful candidate will assist with reducing losses and managing customer accounts that are in arrears or require recovery action.

Nedbank Recoveries Administrator Vacancy

Position: Recoveries Administrator
Employment: Permanent
Locations: Durban and Johannesburg
Closing Date: 25 September 2026
Minimum Qualification: Matric / Grade 12 / National Senior Certificate
Experience: At least 2 years’ experience in credit collections

The role forms part of Nedbank’s credit and recoveries environment and involves working with customers, internal departments and external stakeholders to manage outstanding accounts and recover debt or assets.

What Does a Recoveries Administrator Do?

The successful candidate will be responsible for monitoring customer accounts and taking appropriate action to recover outstanding debt.

Key responsibilities include:

• Monitoring accounts and ensuring stakeholders meet agreed turnaround times and service-level agreements.
• Contacting customers and authorised third parties regarding outstanding accounts.
• Negotiating and monitoring payment arrangements.
• Managing accounts to reduce credit losses and impairments.
• Responding to customer queries relating to risk and arrears.
• Checking account histories and ensuring customer account statuses are accurate.
• Updating customer profiles with relevant information and supporting documentation.
• Sending letters and statements where required.
• Prioritising accounts according to risk categories and age analysis.
• Implementing collection processes and strategies.
• Ensuring all collection activities comply with policies, procedures and regulations.
• Notifying customers about dormant, excess or arrears accounts.
• Escalating high-risk matters to the relevant stakeholders.

The role may involve dealing with sensitive and complex matters, including liquidations, deceased estates, absconded customers, debt review, bad debt write-offs, business rescue and serious arrears.

Requirements for Nedbank Recoveries Administrator

Applicants must have:

Essential qualification:

• Matric
• Grade 12
• National Senior Certificate

Experience:

• Minimum of 2 years’ experience in credit collections.

Candidates should also have knowledge and skills relevant to credit recovery and banking, including:

• Banking knowledge.
• Data analysis.
• Governance, risk and controls.
• Relevant regulatory knowledge.
• Software and systems knowledge.
• Negotiation skills.
• Product knowledge.
• Administrative procedures and systems.
• Business terminology and definitions.

Strong communication and collaboration skills are also important because the position requires regular interaction with customers, colleagues and other stakeholders.

Skills and Personal Attributes

Nedbank is looking for candidates who can communicate effectively and work collaboratively with others.

The role requires good decision-making, stress tolerance, work standards and work-management skills. Candidates should be able to prioritise accounts, manage deadlines and remain professional when dealing with customers experiencing financial difficulties.

The successful applicant will also be expected to keep up to date with relevant legislation, industry developments, banking practices and changes that may affect the recoveries environment.

Career Development at Nedbank

The position also includes responsibilities related to personal development and continuous learning. The successful candidate will be expected to identify relevant training opportunities, maintain required certifications and keep their knowledge and skills up to date.

Nedbank states that employees are expected to contribute to a culture that supports its business objectives, transformation goals and broader organisational initiatives.

The role may therefore suit someone who already has experience in credit collections and wants to continue developing a career within the banking and financial services sector.

Final Thoughts

The Nedbank Recoveries Administrator Vacancy 2026 is an opportunity for candidates with Grade 12 and at least two years of credit collections experience.

The position involves debt recovery, customer account management, negotiations, risk management, administration and stakeholder engagement. Applicants should make sure their CV clearly highlights their credit collections experience and any relevant banking, collections, administrative or regulatory knowledge.

The closing date listed for the vacancy is 25 September 2026, so qualifying applicants should submit their applications before the deadline.

How to Apply

CLICK HERE TO APPLY Durban, ZA

CLICK HERE TO APPLY Johannesburg, ZA